Orders are normally prepared within 2–4 business days after payment confirmation. Holidays, promotions, or unusually high order volume may extend preparation to as many as 5 business days. Preparation time is separate from carrier transit time.

Available shipping services and charges are calculated for the destination and shown at checkout before payment. Delivery outside the United States is offered only where available; applicable options appear during checkout or in order information.

Depending on inventory, product location, and destination, orders may be fulfilled by our facilities or designated fulfillment partners. A parcel’s origin may differ from our registered business address. Items from one order may occasionally ship separately and have separate tracking numbers.

When dispatch and tracking details are available, we normally send them to the checkout email. The carrier may take time to show the first scan. Check your address before ordering. If you notice an error, contact service@torvellafg.com promptly; an update cannot be guaranteed after processing or shipment preparation has started. Reasonable reshipping costs may apply if an incorrect or incomplete customer-provided address causes a parcel to be returned.

If tracking is inactive or a shipment appears significantly delayed, contact us with the order number so we can review available information and work with the carrier or fulfillment provider where appropriate. If the parcel appears lost in transit, we will review the circumstances and provide an appropriate solution where a loss is confirmed.

If tracking says “Delivered” but you cannot locate the parcel, check the delivery area, mailbox, household members, reception desk, neighbors, and carrier where appropriate. A delivered scan does not automatically prevent a review.

Contact us promptly if a delivery is damaged, defective, incomplete, incorrect, or materially different from its description. Include the order number and relevant photos or video. For supported international destinations, customs duties, import taxes, brokerage fees, or similar charges may apply. Unless checkout says they are included, government- or carrier-imposed import costs may be payable by the recipient.